Refund policy

All sales are final

Because our fabrics and wallpapers are made to order, all sales are final. We do not accept returns for any reason, and we cannot offer exchanges for change of mind, incorrect quantity, or colour preference. The only exception is an item that arrives damaged or defective, as described below.

Fabrics and wallpapers are produced in batches, and colour may vary slightly between batches. For this reason we recommend obtaining an accurate estimate of the quantity you need from your professional installer, upholsterer, or seamstress before ordering, and ordering all of your rolls or yardage at once. James Crossing is not responsible for miscalculated quantities.

Damaged or defective items

If an item arrives damaged or defective, please contact us at info@jamescrossing.ca within 7 days of delivery with your order number and photos of the damage and the packaging. Please don’t cut, hang or install anything you believe may be damaged.

Every damage claim is reviewed by James Crossing before it is approved. If your claim is approved, we will exchange the damaged item for the identical product.

We are not able to accept claims for items that have been damaged during installation or fabrication, for example by your wallpaper installer or seamstress.

Questions

For any question about this policy, please contact us at info@jamescrossing.ca.